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Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Very good | Good | Neither good nor poor | Poor | Very poor | Don't know |
|---|---|---|---|---|---|---|
| Jan 2024 | 92 | 13 | 4 | 0 | 2 | 1 |
| Feb 2024 | 76 | 13 | 4 | 1 | 2 | 2 |
| Mar 2024 | 81 | 11 | 3 | 2 | 4 | 0 |
| Apr 2024 | 87 | 9 | 0 | 0 | 4 | 0 |
| May 2024 | 83 | 14 | 3 | 0 | 1 | 0 |
| Jun 2024 | 74 | 17 | 4 | 0 | 0 | 1 |
| Jul 2024 | 82 | 13 | 1 | 1 | 0 | 1 |
| Aug 2024 | 83 | 13 | 1 | 2 | 0 | 1 |
| Sep 2024 | 78 | 18 | 0 | 3 | 1 | 1 |
| Oct 2024 | 79 | 13 | 3 | 1 | 3 | 0 |
| Nov 2024 | 86 | 8 | 3 | 1 | 2 | 0 |
| Dec 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Why did you choose that response?
The receptionist was friendly, professional and very willing to assist. The waiting area was nice and the doctor, Dr Vanlal Duhawma was very experienced,
professional, friendly and very good at listening. In all he is an amazing doctor and I had a fabulous experience. Thanks.
Posted on: 01/07/2024
Im so impressed with the level of care I recieved today. I was able to get an appointment on the morning I called. The waiting time was minimal, I was able to get a chest xray same day, and I felt seen and heard. Feeling supported in this way takes an incredible amount of pressure off on your mental load.
Posted on: 30/05/2024