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Have we got your up-to-date mobile phone number and address? Please let us know if you have recently changed these so that we can update your records.

Sign up to our online services to book appointments and order repeat prescriptions. See links in home page or enquire at reception.

Our last CQC inspection was in January 2017, when we were rated as 'Good' in all categories. Link to the full report available on the home screen.

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contact your doctors online and get a response by the end of the next working day


Coronavirus - For the latest information and advice about Covid-19, please see our dedicated page (accessible via the links on the menu on the right of this main page).

You will also find a collection of resources for support, help and information on this page.

New Dover Road Surgery is open and here to help with any non-Covid related health concerns, although we are operating a telephone triage system and so all patients will have a phone call with a GP instead of a face-to-face appointment.

Alternatively, use the e-consult option at the top of this page to contact us.

Accessible information regarding Coronavirus, including resources in large print, BLS and audio, are available under our 'Accessible Information' Tab.

Thank you for your cooperation at this testing time.




As well as a source of information about our practice, the    

  staff and the services we provide, we hope you will use this

  website as a useful resource for other health-related information.



To book or cancel appointments and to order medication, use our online services

by clicking below  -


For help with Patient Access, please try their support website

The NHS App

Download the NHS App to access appointment booking, eConsult, prescription requests and medical information and advice

Download from the Apple App Store or Google Play


New Dover Road is a certified Yellow Fever Centre


- New Patients

Thinking of registering? You're very welcome - pop into reception and ask for a registration form. Our receptionists will be pleased to help you. As part of the registration process we will ask for some photo ID so please ensure you have this available. If you are registering your child, please provide us with a copy of their immunisation history so that we can ensure our records are accurate and they get the best care.


For a detailed guide on a huge range of health conditions, including advice and treatment options, try the NHS website:

- Reminder - it takes 2 working days to process your prescription requests, which must come in in writing. Pop into surgery, speak to your local chemist, or sign up to Patient Access to request your medication, ensuring you leave plenty of time (10 days is about right) before you run out.


- Please note, GP appointments are 10 minutes long and doctors see patients every 5 - 10 minutes all day. Please be mindful of this as you may need to prioritise one or two problems in your consultation. Dealing with multiple problems will cause doctors to run late. During this particularly pressurized time we ask patients to be aware of this and bear with us when we are especially busy. Please also bear in mind that 8:30 is not necessarily the first appointment of the day - doctors sometimes see patients before this time at their own discretion, which are extra appointments and may cause them to run late even first thing in the morning. Many thanks.



- GDPR - as of 25th May 2018 new Data Protection Laws are coming into force across the EU. Patients are advised that we take protection of data very seriously and that all staff are bound by strict codes of confidentiality. Please refer to our Patient Information leaflet for details regarding what data we store on our patients and how and when we share that data. GDPR Patient Leaflet


- Chasing up a community service eg the district nurses? Please call 0300 123 1957


- Chasing a local hospital appointment, or not heard anything following a referral from your GP? Our staff have limited capacity to ring the hospital on your behalf and no shortcut past the hospital switchboard. Please make every effort to chase hospital-related queries directly with them. The Kent and Canterbury switchboard number is 01227 766877, or their outpatients appointment line is 01227 868686. Thank you.


Use our online services

by clicking below  -


For help with Patient Access, please try their support website


See our surgery pages and leave feedback on:

NHS Choices

Improved Access

(Site updated 18/06/2020)
Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordAccess Summary Care Record
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