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Noticeboard

Have we got your up-to-date mobile phone number and address? Please let us know if you have recently changed these so that we can update your records.

Sign up to our online services to book appointments and order repeat prescriptions. See links in home page or enquire at reception.

Our last CQC inspection was in January 2017, when we were rated as 'Good' in all categories. Link to the full report available on the home screen.

Latest News

Our generic email address has changed: KMCCG.newdoverroadsurgery@nhs.net

If you require contraception during this pandemic, even if you are shielding, please do not hesitate to contact us, as we are able to provide this.

As per the new GP contract, we will be switching off the surgery fax machine from 1st April 2020. Please use alternative ways to contact us.

CORONAVIRUS/COVID-19 - please consult the 111's self-assessment tool at https://111.nhs.uk/covid-19 for advice on what to do if you are concerned about the virus. You can also find out more about the virus by visiting https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response and https://www.nhs.uk/conditions/coronavirus-covid-19/ . We are also gathering latest information on our Coronavirus information page https://www.newdoverroadsurgery.co.uk/info.aspx?p=20

eConsult - We have launched e-consult, a new way for you to communicate with your GP Practice. You will be able to submit symptoms, request sick certificates or doctors letters, or just locate general advice via this application. Visit our website for more information.

New Lifestyle Advisor Service  - for support with weight loss, healthy living, drugs and alcohol and exercise.

We are collecting for the local Food Bank. If you would like to donate, please bring your parcels to the Surgery

Due your cervical smear test? Please make an appointment in one of our clinics run by one of our experienced and friendly Practice Nurses.

Practice Newsletter available here: September 19.docx

Working for you - facts and figures about the work the doctors and staff have been doing recently in the Surgery: Working for You

Text messaging - We have launched a new service where GPs can send patients text messages regarding their medical care, such as test results. Please advise us if you consent to receiving such text messages, and make sure that we have your up-to-date mobile phone number.

Private fees - we now have the ability to take card payments for private fees (for GP letters, medicals, vaccinations etc). All major card types are acceptable, and contactless payments can be made for charges up to £30.

 

THANK YOU - a huge thank you to everyone who donated to our fundraising project to purchase a new 'Dopplex Ability' Dopplers machine. We have now reached our target and look forward to using the new equipment soon.

Did you know? We are a Yellow Fever Centre, meaning we can provide Yellow Fever vaccinations and advice for any patient, you do not have to be registered with us. If you require this vaccination before travelling, please contact reception who can advise you on the procedure.

 

Winter Pressures: There is a lot of media coverage regarding NHS winter pressures and how busy hospitals are expecting to get. This applies to us too and so we have considered ways to manage our demand. From Monday 29th November 2018, we have implemented a new appointment system, whereby patients who call asking for an urgent appointment will be offered a telephone call from a GP in the first instance. GPs will then call back and triage the request, either offering an appointment to come in if they deem it appropriate, or else handling the matter over the telephone. This will hopefully help the Surgery by limiting the numbers of patients who need to come in to be seen, and help patients by ensuring they can speak to a GP quickly and receive advice whilst not necessarily needing to come in and wait to be seen.

Improved Access to Appointments

As part of a national initiative, from October 2018 the practice will be able to provide additional access to Nurse, GP and other clinicians in collaboration with other local practices. This will mean that you could be offered appointments at other practices between 6.30 and 8pm as well as appointments on Saturdays and Sundays. Our reception team will be able to let you know what additional appointments may be available and book them for you.

Are you due your smear test? Our doctors and nurses highly recommend that eligible women have cervical smear tests every 3 or 5 years to check for abnormal cells in the cervix which may indicate early signs of cancer. If you are due your test, or are unsure when your test is due, please call the Surgery to enquire/to make an appointment.

Smear Testing - it is important that women attend for regular smear tests to check for any abnormal changes in the cells of the cervix. Since the screening programme was introduced in the 1980s, the number of cases of cervical cancer has decreased by 7% each year. Those aged 25 - 49 should get checked every 3 years, and those aged 50 - 64 every 5 years. You will normally be written to to remind you when your smear test is due, but if you're not sure please feel free to call us and check when you will be able to book in. Thank you.

New resources - our 'Accessible Information' page (located in the menu on the right hand side of the screen) has been updated with resources for patients with English as a second language; learning disabilities; those who use BSL and

We have routine nursing appointments available on Wednesday evenings - perfect for those who work during the day.

Update regarding GDPR - leaflet now available for download

GDPR - on 25th May 2018 new Data Protection Laws came into force across the EU. Patients are advised that we take protection of data very seriously and that all staff are bound by strict codes of confidentiality. We have an information leaflet detailing what data we store on our patients and how and when we share that data.

 

Reminder - it takes 2 working days to process your prescription requests, which must come in in writing. Pop into surgery, speak to your local chemist, or sign up to Patient Access to request your medication, ensuring you leave plenty of time (10 days is about right) before you run out.

 

Have you changed your address or phone number? Please make sure you tell us so that we can update your records

 

Please see 'Useful Numbers' for updated list of local services that may be of use

 

Support Workforce Awards: We are delighted that Lorna Williams, our Health and Social Care Co-ordinator achieved Runner Up in the 'Working to Improve the Patient Experience' category at the NHS Apprenticeship and Support Workforce Awards held on 24th March 2017. Candidates who work in Primary and Secondary Care, from across Kent, Surrey and Sussex, were put forward for this award and so we are thrilled that Lorna's hard work has been recognised at this level. Well done to her. More information can be found on these awards here.

Lorna receiving her award

The Care Quality Commission have rated our Surgery as 'Good' across all categories. Read their report here

Health News from the BBC and the NHS

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