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Have we got your up-to-date mobile phone number and address? Please let us know if you have recently changed these so that we can update your records.

Sign up to our online services to book appointments and order repeat prescriptions. See links in home page or enquire at reception.

Our last CQC inspection was in January 2017, when we were rated as 'Good' in all categories. Link to the full report available on the home screen.

CORONAVIRUS LATEST INFORMATION

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Covid-19 General Advice

1. Any person who develops a new persistent cough or high temperature should isolate at home for 7 days. Do not call 111 for mild symptoms, but if symptoms deteriorate (particularly if you develop breathlessness), do seek medical advice via 111.

2. If any member of a household develops symptoms, the whole household should isolate for 14 days.

3. Return to work if you can, but avoid public transport and maintain social distancing. Everyone should wash their hands regularly.

4. For general information about the Coronavirus, please visit https://www.nhs.uk/conditions/coronavirus-covid-19/  or https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response and https://www.gov.uk/government/publications/staying-alert-and-safe-social-distancing/staying-alert-and-safe-social-distancing For advice visit https://111.nhs.uk/service/covid-19

We are not able to provide sick certificates for people self-isolating due to Coronavirus. To obtain this, please visit https://111.nhs.uk/isolation-note/


Covid-19 Testing and Results

Accessing Swab Tests:

If you have symptoms of the coronavirus, you can apply for a swab test. It is best to apply for this as soon as you develop symptoms, as it is most reliable when done within the first 5 days of being symptomatic. The test is to see if you currently have the virus - it does not work if you feel you may have had it but have since recovered.

You can apply for a test online by visiting this website, or by calling 119 : https://www.nhs.uk/ask-for-a-coronavirus-test

If you are an essential worker such as NHS or social care, there is a different system for applying for tests: see here 

For more information, visit https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/ask-for-a-test-to-check-if-you-have-coronavirus/

Accessing Swab Results:

Everyone who has a coronavirus test should now be sent their results directly. Please do not contact the Surgery for your results.  If you do not hear within a couple of days, you are able to chase results either through your OH or HR department (if you had the test for work and you work in health and social care), or by calling 119 (if you are a member of the public).

Antibody Blood Tests:

It is now possible to perform a blood test on those who believe they may have had Covid-19 but have recovered. A blood sample is tested to look for the presence of the antibodies which would have been produced if the person has had coronavirus. Although this might mean the person has an immune response to the disease, there is no evidence of long-term immunity, and therefore anyone who does test positive for the antibodies should still socially distance, wash their hands regularly and be alert. The value of this testing process therefore mainly lies in data gathering about how far the virus has spread.

We, and the local pathology labs, have limited capacity to order these tests and priority is currently being given to frontline NHS workers. However, if there is a real clinical need to do this test, and you are coming to the surgery for a blood test anyway, it is possible your doctor will add this antibody test to your request form. Patients should contact us for their results.


Test and Trace

The NHS Test and Trace service is being launched on 28th May.

Anyone who tests positive for coronavirus will be contacted by NHS Test and Trace and will need to share information about their recent interactions. This could include household members, people with whom they have been in direct contact, or within 2 metres for more than 15 minutes.

People identified as having been in close contact with someone who has a positive test must stay at home for 14 days, even if they do not have symptoms, to stop unknowingly spreading the virus.

If those in isolation develop symptoms, they can book a test at nhs.uk/coronavirus or by calling 119. If they test positive, they must continue to stay at home for 7 days or until their symptoms have passed. If they test negative, they must complete the 14-day isolation period.

Members of their household will not have to stay at home unless the person identified becomes symptomatic, at which point they must also self-isolate for 14 days to avoid unknowingly spreading the virus.

Further information is available here: https://www.gov.uk/government/news/government-launches-nhs-test-and-trace-service


Appointments at New Dover Road Surgery

Our surgery is open during this time with phone lines open as normal. We are not able to advise on Covid-19 related symptoms but can help with any other medical need. All GP appointments will be conducted over the phone in the first instance.

If you need a doctor's appointment, you will first be offered a telephone call with the doctor. If the doctor feels you need to be seen, they will organise this.

We are still offering some nurse appointments, but several non-essential services have been suspended.

We are still offering urgent blood tests, childhood immunisations, certain injections, smear tests and contraception clinics.

Our physiotherapists are running virtual clinics.

To request a GP appointment, please either call the Surgery on 01227 462197/462311 or complete an e-consult

E-Consult offers the ability to send us a photo. For advice on best ways to do this, please see this document: How to Take a Medical Photo


Canterbury Primary Care Treatment Centre

Due to thankfully small numbers, the Canterbury Primary Care Treatment Centre based at the University of Kent has now closed. If you feel you need medical attention for coronavirus symptoms, please call 111, or if you or anyone in your household has symptoms but need medical attention for any other issue, please call us at the Surgery.


Prescriptions

We are sending all prescriptions electronically to pharmacies. Please ensure you have a nominated chemist to collect your prescription from.

Many pharmacies have reduced their opening hours to encourage social distancing and manage demand. The latest opening hours that we are aware of is summarised in this document: Pharmacy Opening Hours (please note this is subject to change)

Please do not order more medication than you need. There is sufficient stock if everyone orders sensibly. You may need to order your medication slightly earlier than normal to allow us and the pharmacy plenty of time to write up and dispense your order.

As our surgery doors are currently shut, you will not be able to come into the Surgery to complete a prescription ordering slip. Instead, please either email us on CCCCG.newdoverroadsurgery@nhs.net , complete a request via Patient Access or e-consult , post your request to us at 10 New Dover Road, Canterbury, CT1 3AP, or pop a request through our letterbox. We cannot take prescription requests over the phone. Do not try to order through your pharmacy as they are unable to manage any extra demand at this time.


Administration

We are not able to provide sick certificates for people self-isolating due to Coronavirus. To obtain this, please visit https://111.nhs.uk/isolation-note/

Non-NHS work has been suspended and so we are unable to process requests for GP letters, insurance reports or private medicals at this time.

For admin requests such as fit notes for non-Covid reasons, we would like to encourage patients to use the e-consult facility, accessible through our home page.


Vulnerable Patients and Shielding Advice

Certain groups of people have been identified as being particularly vulnerable to infection, due to certain medical conditions or medical history.

Patients in the highest clinical risk group should have already been written to directly by central NHS services or their hospital specialist team. These patients include:

    • those with solid organ transplants;
    • chemotherapy patients;
    • those with blood or bone marrow cancers;
    • those having immunotherapy or antibody treatments for cancer;
    • those having other cancer treatments which affect the immune system;
    • those who have had bone marrow transplants or taking immunosuppression drugs;
    • those with severe respiratory diseases such as severe asthma,  severe COPD and cystic fibrosis;
    • those with rare diseases and inborn errors of metabolism that increase the risk of infections;
    • those on immunosuppression therapies sufficient to significantly increase the risk of infection;
    • those who are pregnant with significant congenital heart disease;
    • all patients on the following medications: Azathioprine, Mycophenalate (both types), Cyclosporin, Sirolimus, Tacrolimus. 

We have also been working hard to identify others who our doctors feel should be considered 'vulnerable' and writing to these individuals, sending the same shielding letter. The bulk of this work is now done, but is ongoing, and we are checking every week to see if anyone new should be added to the list. We have also been informed of those who have added themselves to the list on the government website and have reviewed these cases.

If you receive a letter about shielding, follow the advice in it carefully. You should not leave your house for 12 weeks and should avoid any social contact unless it is with a healthcare professional.

If you are on the vulnerable list and need help in getting care or basic supplies, apply for help on the government website, or see list of more local sources of help further down this page.

If you believe you should be on the vulnerable list, you can apply to add your name through this website: https://coronavirus-vulnerable-people.service.gov.uk/live-in-england . We will then receive the names of those who have added themselves, and, if we agree your medical condition puts you into this category, we will also send you an official letter.

Over 70s and those under 70 with underlying health conditions who normally qualify for a free winter flu jab should be socially distancing and only leaving the house for essentials, if absolutely necessary. If you need medical advice or care unrelated to Covid-19 symptoms, please call us for a GP telephone appointment.

 


Social, Emotional and Practical Support

For patients who are shielding at home and have no one else who can help with food shopping, collecting medication, etc, several voluntary services have been set up, who can provide help.

Kent Together

What They Do: dog walking, putting out bins, preparing meals, wellbeing phone calls, collecting prescriptions

How to access: Call 03000 419292 or visit www.kent.gov.uk/kenttogether

Canterbury City Council

What They Do: food shopping, collecting prescriptions, wellbeing phone calls.

How to access: Call 01227 862000 or visit https://www.canterbury.gov.uk/homepage/133/register_to_get_help_from_the_community

NHS Volunteers

What They Do: wellbeing telephone support, collecting shopping and medication, patient transport for medical appointments.

How to access: referral via the surgery - call our main phone line and ask for our care coordinator. 

Gov.UK

What They Do: support with food shopping, medication and care.

How to access: call 0800 028 8327 or visit https://www.gov.uk/coronavirus-extremely-vulnerable

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Other Support Services:

Canterbury Cathedral: live streaming of services at https://www.canterbury-cathedral.org/

Canterbury Umbrella Centre: online art, keep fit and yoga - call 01227 767660

Live Well Kent: mental health and wellbeing https://livewellkent.org.uk/ or call 0800 567 7699 or email info@livewellkent.org.uk

Rising Sun Domestic Abuse: confidential helpline on 01227 452852

National Women's Aid Domestic Abuse: helpline 0800 2000247 www.victimsupport.org.uk/help-and-support/get-help/supportline

Carers Support: www.carersek.org.uk or call 0300 302 0178

Crossroads Care Kent: carer support 03450 956 701 www.crossroadskent.org

Silver Line Telephone Befriending: Confidential, free service to share worries and fears - for those aged 55 and over. Call 0800 470 80 90

Salvation Army: for food 01227 472 781

Samaritans: call 116 123

Rethink Mental Illness: https://www.rethink.org/advice-and-information/covid-19-support/ or call 0845 4560455

Single Point of Access (for mental health crises): call 0300 222 0123 - 24 hours a day

Canterbury City Council: page with summary of local businesses offering delivery and takeaway services for groceries https://www.canterbury.gov.uk/delivery

List of mental health and emotional wellbeing support apps available here: Wellbeing Mobile Apps

Help To Care App


CORONAVIRUS ACCESSIBLE INFORMATION:

Handwashing Guidance Easy Read

Handwashing Guidance Large Print

More on handwashing (including a download link for videos in BSL and an audio file): https://campaignresources.phe.gov.uk/resources/campaigns/101/resources/5080

Information in Nepali: https://folkestone-hythe.gov.uk/covid-19/napali

Covid information translated into 60 different languages: https://www.doctorsoftheworld.org.uk/coronavirus-information/

Coronavirus Easy Read explanation: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/875126/Easy_read_guidance_on_shielding_March_2020.pdf



 
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