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Noticeboard

Have we got your up-to-date mobile phone number and address? Please let us know if you have recently changed these so that we can update your records.

Sign up to our online services to book appointments and order repeat prescriptions. See links in home page or enquire at reception.

Our last CQC inspection was in January 2017, when we were rated as 'Good' in all categories. Link to the full report available on the home screen.

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contact your doctors online and get a response by the end of the next working day



Coronavirus - This Page is updated daily so please read all of the following information.

During this time, all GP appointments will be dealt with over the phone in the first instance. We are significantly minimising the number of people we allow into the building and so our nursing appointments are also reduced and we have cancelled all other clinics including physiotherapy. Our front doors are shut so please do not attend unless you have an appointment. We are sending all prescriptions to chemists electronically, so make sure that you have a nominated pharmacy and do not attempt to collect prescriptions or other paperwork from the Practice. We would like to encourage patients to use e-consult (link above) to contact us regarding minor medical complaints or for administrative queries including prescriptions.

Despite the above, we are open and working at capacity, albeit in a different way. Please do contact us if you have any medical concerns that are not related to Coronavirus.

We are continuing to run family planning clinics and can offer contraception. We are running post-natal checks and child immunisations and strongly advise parents to bring their child in for their vaccinations as planned. Our staff will be contacting some patients routinely for regular check ups which in most cases can be done over the phone.

We are receiving national updates regularly as the situation develops. The latest advice (8th April 2020) is this:

1. Any person who develops a new persistent cough or high temperature should isolate at home for 7 days. Do not call 111 for mild symptoms, but if symptoms deteriorate, do seek medical advice via 111.

2. If any member of a household develops symptoms, the whole household should isolate for 14 days.

We are not able to provide sick certificates for people self-isolating due to Coronavirus. To obtain this, please visit https://111.nhs.uk/isolation-note/

3. Everyone should be staying at home other than for essential travel eg key workers needing to get to work, or going out for essential groceries, or for medical reasons. Everyone should wash their hands regularly.

4. Vulnerable groups have been identified and the advice is this:

  • Over 70s and those under 70 with underlying health conditions who normally qualify for a free winter flu jab - should be socially distancing and only leaving the house for essentials. If you need medical advice or care unrelated to Covid-19 symptoms, please call us for a GP telephone appointment.
  • Those in very high risk groups should stay at home and avoid any face to face contact for 12 weeks. Very high risk groups include:
    • those with solid organ transplants;
    • chemotherapy patients;
    • those with blood or bone marrow cancers;
    • those having immunotherapy or antibody treatments for cancer;
    • those having other cancer treatments which affect the immune system;
    • those who have had bone marrow transplants or taking immunosuppression drugs;
    • those with severe respiratory diseases such as severe asthma,  severe COPD and cystic fibrosis;
    • those with rare diseases and inborn errors of metabolism that increase the risk of infections;
    • those on immunosuppression therapies sufficient to significantly increase the risk of infection;
    • those who are pregnant with significant congenital heart disease;
    • all patients on the following medications: Azathioprine, Mycophenalate (both types), Cyclosporin, Sirolimus, Tacrolimus.   

If you fall into this very high risk category, you should have been contacted directly by NHS Business Services or your hospital specialist team.

  • We may be asked to contact a third group of vulnerable patients, whom we will need to identify using certain criteria. NHS England are finalising the details of who these patients will include. This group may need to also stay at home for the full 12 weeks. If you are unsure if you fall into one of these high-risk category groups, the best advice is to stay at home for now just in case and avoid all social contact. We currently cannot produce letters for anybody as we have told to wait until this third group have been more clearly defined.

5. For general information about the Coronavirus, please visit https://www.nhs.uk/conditions/coronavirus-covid-19/  or https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response and for advice visit https://111.nhs.uk/service/covid-19

6. If you have a non-medical urgent need such as accessing food or medication, contact 'Kent Together', operated by the Council, by either completing the form at https://kentcc-self.achieveservice.com/service/Kent_Together?User_type=Public or by calling 03000 41 92 92, open 24 hours per day. You can also call and ask to speak to our Care Coordinator if you have non-medical concerns during this time.

Our staff are unable to give advice specifically about Covid-19. Instead, you should visit the links above.

Please note - many pharmacies are limiting their opening hours in order to be able to catch up with demand and reduce footfall into their premises. Boots at St George's has closed and Oaten Hill have very limited opening hours, with prescriptions being rerouted to the larger site in Whitefriars. We are receiving unprecedented volumes of prescription requests and have issued 6000 items in the last 2 weeks alone. We are doing our best to keep up but need patient cooperation. Please do not ask for medication you don't need, do not attempt to stockpile medication and do not order your items early. The system is struggling to cope with demand and there is risk of some items becoming unavailable if this continues. Please also check with your local pharmacy before setting out to collect your prescription, as they may have adjusted their opening hours.

For current pharmacy adjusted opening times, download this document (please note, this may be subject to change): Canterbury pharmacies opening times during COVID-19 09042020.docx

We are experiencing a high volume of calls at this time. Our staff are doing their best to handle calls as efficiently as possible. Your patience is appreciated. Thank you.

Accessible information regarding Coronavirus, including resources in large print, BLS and audio, are available under our 'Accessible Information' Tab.

Thank you for your cooperation at this testing time.

styathome



 

   

As well as a source of information about our practice, the    

  staff and the services we provide, we hope you will use this

  website as a useful resource for other health-related information.

 NDR


 


To book or cancel appointments and to order medication, use our online services

by clicking below  -

 

For help with Patient Access, please try their support website


New Dover Road is a certified Yellow Fever Centre


 

- New Patients

Thinking of registering? You're very welcome - pop into reception and ask for a registration form. Our receptionists will be pleased to help you. As part of the registration process we will ask for some photo ID so please ensure you have this available. If you are registering your child, please provide us with a copy of their immunisation history so that we can ensure our records are accurate and they get the best care.

 

For a detailed guide on a huge range of health conditions, including advice and treatment options, try the NHS website: https://www.nhs.uk/conditions/

- Reminder - it takes 2 working days to process your prescription requests, which must come in in writing. Pop into surgery, speak to your local chemist, or sign up to Patient Access to request your medication, ensuring you leave plenty of time (10 days is about right) before you run out.

 

- Please note, GP appointments are 10 minutes long and doctors see patients every 5 - 10 minutes all day. Please be mindful of this as you may need to prioritise one or two problems in your consultation. Dealing with multiple problems will cause doctors to run late. During this particularly pressurized time we ask patients to be aware of this and bear with us when we are especially busy. Please also bear in mind that 8:30 is not necessarily the first appointment of the day - doctors sometimes see patients before this time at their own discretion, which are extra appointments and may cause them to run late even first thing in the morning. Many thanks.

 

          

- GDPR - as of 25th May 2018 new Data Protection Laws are coming into force across the EU. Patients are advised that we take protection of data very seriously and that all staff are bound by strict codes of confidentiality. Please refer to our Patient Information leaflet for details regarding what data we store on our patients and how and when we share that data. GDPR Patient Leaflet

 

- Chasing up a community service eg the district nurses? Please call 0300 123 1957

     

- Chasing a local hospital appointment, or not heard anything following a referral from your GP? Our staff have limited capacity to ring the hospital on your behalf and no shortcut past the hospital switchboard. Please make every effort to chase hospital-related queries directly with them. The Kent and Canterbury switchboard number is 01227 766877, or their outpatients appointment line is 01227 868686. Thank you.


 

Use our online services

by clicking below  -

 

For help with Patient Access, please try their support website

List of Practice Closure dates for the year here

 


See our surgery pages and leave feedback on:

NHS Choices


Improved Access

(Site updated 09/04/2020)
Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordAccess Summary Care Record
 
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