This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Have we got your up-to-date mobile phone number and address? Please let us know if you have recently changed these so that we can update your records.

Sign up to our online services to book appointments and order repeat prescriptions. See links in home page or enquire at reception.

Our last CQC inspection was in January 2017, when we were rated as 'Good' in all categories. Link to the full report available on the home screen.

                   click the news links above to expand

 

 

   

As well as a source of information about our practice, the    

  staff and the services we provide, we hope you will use this

  website as a useful resource for other health-related information.

 NDR


Use our online services

by clicking below  -

 

For help with Patient Access, please try their support website


Winter Pressures: There is a lot of media coverage regarding NHS winter pressures and how busy hospitals are expecting to get. This applies to us too and so we are considering ways to manage our demand. From Monday 29th October, we will be trialling a new appointment system, whereby patients who call asking for an urgent appointment will be offered a telephone call from a GP in the first instance. GPs will then call back and triage the request, either offering an appointment to come in if they deem it appropriate, or else handling the matter over the telephone. This will hopefully help the Surgery by limiting the numbers of patients who need to come in to be seen, and help patients by ensuring they can speak to a GP quickly and receive advice whilst not necessarily needing to come in and wait to be seen. The process will be reviewed throughout the month to check its efficacy and we welcome any patient feedback. 


Improved Access


 Flu 2018 

flupic

 


 

- New Patients

Thinking of registering? You're very welcome - pop into reception and ask for a registration form. Our receptionists will be pleased to help you. As part of the registration process we will ask for some photo ID so please ensure you have this available. If you are registering your child, please provide us with a copy of their immunisation history so that we can ensure our records are accurate and they get the best care.

 

- Reminder - it takes 48 working hours to process your prescription requests, which must come in in writing. Pop into surgery, speak to your local chemist, send us an email or sign up to Patient Access to request your medication, ensuring you leave plenty of time (7 - 10 days is about right) before you run out.

 

- Please note, GP appointments are 10 minutes long and doctors see patients every 5 - 10 minutes all day. Please be mindful of this as you may need to prioritise one or two problems in your consultation. Dealing with multiple problems will cause doctors to run late. During this particularly pressurized time we ask patients to be aware of this and bear with us when we are especially busy. Please also bear in mind that 8:30 is not necessarily the first appointment of the day - doctors sometimes see patients before this time at their own discretion, which are extra appointments and may cause them to run late even first thing in the morning. Many thanks.

 

- Red Zebra - we are pleased to offer a unique opportunity for our patients by working with the charity Red Zebra who provide signposting, guidance and support on a number of social issues. This could be anything from loneliness to finance/debt advice. Representatives from the charity will be running clinics on Mondays here in the surgery, which patients can be referred into, as well as a drop in session every Monday lunchtime from 1 - 2pm, where anyone can attend for a chat and advice. Please see their website for more information, or call the surgery and ask to speak to Lorna, our care coordinator.

 

Red Zebra were named 'Charity of the Month' by Canterbury Index Magazine recently and the service they operate from our Surgery was mentioned in the accompanying article: https://indexmagazine.co.uk/index/the-canterbury-index-may-2018 (page 8)

          

- GDPR - as of 25th May 2018 new Data Protection Laws are coming into force across the EU. Patients are advised that we take protection of data very seriously and that all staff are bound by strict codes of confidentiality. Please refer to our Patient Information leaflet for details regarding what data we store on our patients and how and when we share that data. GDPR Patient Leaflet

 

- Chasing up a community service eg the district nurses? Please call 0300 123 1957

     

- Chasing a local hospital appointment, or not heard anything following a referral from your GP? Our staff have limited capacity to ring the hospital on your behalf and no shortcut past the hospital switchboard. Please make every effort to chase hospital-related queries directly with them. The Kent and Canterbury switchboard number is 01227 766877, or their outpatients appointment line is 01227 868686. Thank you.


 

 

Use our online services

by clicking below  -

 

For help with Patient Access, please try their support website

Click Encompass to see information about our MCP

List of Practice Closure dates for the year here

 New Dover Road is a certified Yellow Fever Centre


See our surgery pages and leave feedback on:

NHS Choices

I Want Great Care

(Site updated 23/05/2019)
Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordAccess Summary Care Record
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website